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TERMS & CONDITIONS


''VAT & PRICING''
All prices shown for an item are the actual price you pay (Excluding post) there is NO VAT or TAX to add*
*(Unless you are outside the EU in which case local 'IMPORT DUTY' may well apply)
As we are currently 'exempt' from VAT, we cannot give 'VAT receipts' (No VAT is included anyway!)

''POSTAGE & PACKING''
On the item page, where posible, three postage options are given
The level and quality of packing is the same for all, the only difference is the timeframe
'International postage' is given on request as this fluctuates greatly day to day depending on country
All parcels must be examined carefully before signing for (See below), and packaging MUST be retained for 14 days

''RETURNS - (Simplified)''
Under the 'Distance selling act' you have 14 days in which to cancel an order for any reason.
Items MUST be returned in the condition they were sent, and in the original outgoing packaging.
As well as the item cost the basic outgoing postage cost will also be refunded (Minus any postage upgrade chosen)
The return postage cost is the responsibility of the 'buyer'* (*Unless item not as described)

RETURNS IN FULL / COURIER DAMAGE


''Information concerning the exercise of the right of withdrawal''

'Right of withdrawal'
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier
and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (See contact details) of your decision to withdraw from this contract
by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning
your exercise of the right of withdrawal before the withdrawal period has expired.

'Effects of withdrawal'
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery
(with the exception of the supplementary costs resulting from your choice of a type of delivery
other than the least expensive type of standard delivery offered by us),
without undue delay and in any event not later than 14 days from the day on which we are
informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event,
you will not incur any fees as a result of such reimbursement.
'We may withhold reimbursement until we have received the goods back,
or you have supplied evidence of having sent back the goods, whichever is the earliest'
You shall send back the goods or hand them over to us, without undue delay
and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.
'You will have to bear the direct cost of returning the goods.'
You are only liable for any diminished value of the goods resulting from the handling
other than what is necessary to establish the nature, characteristics and functioning of the goods.

'Accepting the parcel from the courier'

The parcel must be examined carefully for any signs of damage or poor handling however small
and then signed for and noted accordingly! (If possible obtain couriers countersign for any noted damage)
(e.g. 'Damaged' if there is any evidence of this at all no matter how small)
Any damage should be 'photographed' and carefully inspected when unpacking, retaining all packing
We need to be notified if a claim is necessary within 24hrs if possible
Any delay in this, or failure to sign for correctly (And record evidence)
May result in a claim against the courier being very difficult or delayed
'All packaging must be retained for no less than 14 days no matter what.'

'Incorrect (wrong items!)'

If an item is not as described, or is the incorrect item to that ordered
please contact us straight away, and upon safe return a 'FULL' refund including 'ALL' postage costs will be given
(We MUST be informed of this FIRST, unsolicited returns may not be accepted)

'Items NOT covered by the 'Distance Selling Act''

If an item has been purchased through a genuine 'auction' (On our Ebay site) this will NOT fall under the 'distance selling act'
and a return can ONLY be accepted should the item be incorrect or not as in the 'Title description'
(Unless expressly agreeded by us and excluding postage costs and fees)

'Items sold as 'Faulty' or for 'Spares/Repairs''

These cannot be returned (Other than the 'Right of withdrawl') for any defects that have been mentioned in the description
DO NOT attempt to enact ANY repair unless you are qualified/competant to do so!
We accept NO liability for any loss or damage howsoever caused by such items,
which by their nature may be dangerous if used 'AS IS'
(Faulty items will be 'made safe' by the removal of plugs and or fuses, ONLY)
It is the buyers responsibility to seek or enact the appropriate repairs before putting into service!

© Copyright & Design Stereo-Types - Lowestoft Stereo part of Churchill-and-sons.com 2013